Frequently Asked Questions

Please View The FAQ Below Before Emailing Support As They Can Resolve Most Issues

Amazon API Issues:

Q1) My Amazon API Keys Are Invalid / Not Working? +

If you are not getting any results then there is an issue with the Amazon API Keys you entered.  Two things that you will want to check:

1.  Double check to make sure there is no spaces before or after your API Keys (which is the most common issue).

2.  Make sure you are signed up for the Product Advertising API.  You can register at:

If neither of those fixes the issue then you may need to create a fresh set of keys and use those new keys.

Q2) I can not access the Amazon API? +

Before you can get access to the Amazon API, you will first need to have made 3 sales on Amazon.  This is a new requirement they have added and unfortunately it is our of our control.

Q3) I am getting an error message that I am "submitting requests too frequently"? +

If you have not made any sales on Amazon in a certain time frame Amazon will start to limit your API access. In order to regain access you will need to make several affiliate sales to regain full access.

Technical Issues:

Q1) The Plugin I Purchased Is Not Working Correctly? +

The first thing you will want to do is to deactivate all your other plugins and then see if that corrected the issue.  At that point you can start reactivating the other plugins and see which one is causing the issue.

Still Need Help?

If this is a technical issue, please include your site URL and  your site Login Details.

You can contact our support team at: